This is mainly a personal complaint against MTNL. I signed up for their unlimited 512 kbps plan. It was painless and took a few minutes over the phone. Which i thought was impressive.
Next they said they would install it in 7 days, however they came in 2 days to install it. I was impressed again.
However now came the nightmare. Since i was not at home, they left the equipment, said that it was all activated and all i had to do was connect it. So i did, and guess what, it did not work.
After spending hours registering a complaint, they sent a young technician, who after 7 days could not get anything working. So i decided to cancel. And guess what, they billed me installation fees and 1 month usage for Rs. 4000 even though the plan costs Rs. 1500 and did not work for more than a few minutes.
Guess some companies try to show that they have improved, but that is all smoke and mirrors.
By, Vikram Jhaveri
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