Not sure why, but Big Bazaar (Mumbai – Bombay Central – City Mall) has around 10 check out lanes, but i have never seen more than 4 in action. This caused a huge problem on Sunday, when buying my groceries took 10 minutes and finishing checkout took 30 mins. They could not move any more slow there (i think it was new staff) and to compound the problem, they could not figure out how to accept a gift certificate the person in front of me had.
It was an absolute nightmare and they need to hire a competent floor manager and create a customer grievance counter too.
So far they have lost me as a customer. I am going to go to Reliance Fresh, which seems to have a better staff.
- Signing Out Vikram Jhaveri
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